The following is extracted from TPG support site. The free data roaming service for Trial users is limited to 4 countries – Indonesia, Malaysia, Philippines and Thailand. The 50 GB SIM paid service users will be able to have 1 GB data roam in India (Jio)*, Indonesia (Smartfren)*, Japan (KDDI)*, Malaysia (Celcom), Philippines (Smart), Thailand (DTAC).
FOR EXISTING SERVICE TRIAL USERS
How do I enjoy free roaming services?
Roaming service is now available in the following countries:
- Indonesia (Smartfren)*
- Malaysia (Celcom).
- Philippines (Smart).
- Thailand (DTAC).
* VoLTE Voice Roaming supported.
You will need to:
1. Ensure your TPG SIM card is active for at least 24 hours while in Singapore before your trip to allow your SIM to be automatically updated with the latest parameters.
2. Enable Data Roaming when you are in one of our roaming destinations.
3. Set the Network Selection in your mobile device to ‘Automatic’. Alternatively, you may manually select the networks as listed above.
4. Ensure your mobile device is configured with TPG APN Settings.
What is included in the roaming plan?
You can enjoy free unlimited data roaming in the countries listed above with speeds on a best effort basis.
If you are using a TPG VoLTE supported mobile device while roaming on a VoLTE supported roaming network, you will be able to make and receive calls to Singapore mobile and fixed lines from your existing service trial plan.
Otherwise, please download TPG 4G Voice app from Google Play or App Store to make and receive voice calls.
Are outgoing calls to overseas mobile and fixed lines supported?
Roaming calls to overseas mobile and fixed lines are available via our TPG 4G Voice App and on VoLTE where supported. Charges apply and the account balance must be topped up first.
What are the charges if I exceeded my plan limits?
If usage exceeds plan limits, the outgoing voice calls will be barred for the remainder of the monthly billing period except for Data.
To facilitate payment of extra minutes, access your Account Balance by logging into MyAccount. Click on Options > Mobile Number > Stored Value to start topping up your Account Balance
Will you be extending unlimited data roaming to other countries?
Yes! We will be launching more exciting roaming services. Do keep a lookout on this page for the latest update.
FOR TPG 50GB SIM ONLY PLAN USERS
How do I enjoy free roaming services?
Roaming service is now available in the following countries:
- India (Jio)*
- Indonesia (Smartfren)*
- Japan (KDDI)*
- Malaysia (Celcom)
- Philippines (Smart)
- Thailand (DTAC)
* VoLTE Voice Roaming supported.
You will need to:
1. Ensure your TPG SIM card is active for at least 24 hours while in Singapore before your trip to allow your SIM to be automatically updated with the latest parameters.
2. Enable Data Roaming when you are in one of our roaming destinations.
3. Set the Network Selection in your mobile device to ‘Automatic’. Alternatively, you may manually select the networks as listed above.
4. Ensure your mobile device is configured with TPG APN Settings.
What is included in the roaming plan?
You can enjoy free 1GB of high speed data roaming in the countries listed above as part of your plan entitlement.
To facilitate payment of extra data and minutes, access your Account Balance by logging into MyAccount. Click on Options > Mobile Number > Stored Value to start topping up your Account Balance today.
If you are using a TPG VoLTE supported mobile device while roaming on a VoLTE supported roaming network, you will be able to make and receive calls to Singapore mobile and fixed lines from your 50GB SIM Only Plan.
Otherwise, please download TPG 4G Voice app from Google Play or App Store to make and receive voice calls.
Are outgoing calls to overseas mobile and fixed lines supported?
Roaming calls to overseas mobile and fixed lines are available via our TPG 4G Voice App. Charges apply and the Account Balance must be topped up first.
What are the charges if I exceeded my plan limits?
Excess roaming beyond the first 1GB will be charged at $3 per GB for these countries.
If voice usage exceeds plan limits, the outgoing voice calls will be barred for the remainder of the monthly billing period except for Data.
To facilitate payment of extra data and minutes, access your Account Balance by logging into MyAccount. Click on Options > Mobile Number > Stored Value to start topping up your Account Balance today.
Will you be extending unlimited data roaming to other countries?
Yes! We will be launching more exciting roaming services. Do keep a lookout on this page for the latest update.