Google press statement regarding Nexus One 3G connectivity for Singapore

Google sent in a press statement 30 minutes ago to address the issues of supposedly 3G connectivity problems. Apparently, they are not aware that it is not that it can’t connect to the 3G or HSDPA network, the problem is that the signal is very weak and connectivity will drop to EDGE once the 3G signal level drops below 0 bar. Apparently reports on the net reveals that if the same SIM card is inserted into other 3G phones, the 3G connection is way above 3 bars to 5 bars but on Nexus One it is 0 to 2 bars.

GOOGLE STATEMENT – Nexus One 3G connectivity for SG

There have been several media reports about 3G connectivity issues with the Nexus One. Firstly, we do apologize for any inconvenience and confusion caused to our users. There is a very simple solution for Nexus One owners in Singapore. For SingTel customers, the Nexus One should auto-connect to their 3G network. For Starhub and M1 customers, they will need to enter in their APN settings to connect to their 3G network. This can be done by any user in less than a minute:

1. Go to Settings > Wireless & Networks > Mobile Networks > Access Point Names.

2. Hit Menu button, create new APN.

3. Enter new APN settings. See below for the details.

4. Hit Menu button, save settings.

5. Select the new APN name, then hit the home button. Your 3G connection will shortly appear in the top bar.

As the Nexus One is an unlocked device purchased online at www.google.com/phone, ideally the first place for users to look for support is the help section on this site which includes how-to videos, feature overviews, ordering/payment/set-up/warranty info, a user’s guide and help forum.

If users can’t find the answers they need, they can call the HTC Support line in Singapore at 1-800-238-7788 from 8am-8pm, Monday to Saturday. HTC is providing local support and repair services for Nexus One.

Again, our sincerest apologies to our Nexus One users in Singapore if they are having any problems connecting to their telecom operator’s 3G network. We hope this simple solution will help them to enjoy the full Internet experience and the innovative mobile features of their new Nexus One phones in Singapore.

Dickson Seow
Head, Corporate Communications
Google Southeast Asia

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For Starhub customers:
– name: Starhub Internet
– APN: shwapint
– username: [leave blank]
– password: [leave blank]

For M1 customers:
– name: M1 Internet
– APN: sunsurf
– username: 65
– password: user123

And in case it is not working for SingTel customers:
– name: SingTel Internet
– APN: internet
– username: 65IDEAS (or blank)
– password: IDEAS (or blank)