If you live in Woodlands, do check your mailbox for the delivery of the TPG trial SIM card.

TPG trial begins with Woodlands

Trial users will get 12 mths free with 2GB per day at 4G speeds and capped at 1 Mbps thereafter. There will also be 20 minutes of calls to local fixed lines and 20 SMS to local mobile.


This Service Trial is initially available to pre-registered users with Singapore NRIC and Permanent Pass holders 18 years old and above. This trial offer may be withdrawn at any time subject to market conditions.

Minimum Term

TPG Mobile Services are supplied on a rolling month to month basis. Customers are permitted to terminate the acquisition of the Service at any time, but you will forfeit any payments already made. TPG encourages the active use of our SIMs. If TPG notices that there is no data usage for a continuous 60 days period, TPG reserves the right to terminate the contract and recover your allotted number.

Excluded Usage

You can only use the service for usage types that are included as part of the plan. Any other usage types such as Calls & SMS to International Numbers and MMS are not supported. If you exceed your plan’s inclusion for a specific usage type, that usage type will be barred for the remainder of the monthly billing period except for data. TPG will send you notification via SMS when you have exceeded your usage limit.

Mandatory Goods

It is not a requirement of TPG Mobile Services that customers acquire handsets or other equipment from TPG. However, you must have a compatible mobile handset to be able to use this service.

Fair use Policy

All TPG mobile plans are for personal use only and may not be used for commercial purposes or in a manner that may adversely affect the mobile network. In particular the services may not be used for wholesaling, reselling, SIM boxing or any other commercial purposes. If TPG reasonably believes that you are using the service for commercial purposes in breach of this clause, or in a manner that may adversely affect the mobile network, TPG may immediately suspend the mobile service and may provide 24 hours’ notice of termination of the mobile service. When your daily data usage exceeds 2GB, your speeds will be capped at 1Mbps for the remainder of the day.


Customers can only use the service when they use a 4G-ready (LTE 2300MHz/900MHz) handset or device in coverage areas. When customers are not within a TPG coverage area or their handset or device is not 4G-ready (LTE 2300MHz/900MHz), the TPG mobile service cannot be used. When inside the coverage areas, actual speeds vary due to factors such as location, distance from the base station, local terrain, user numbers, hardware & software configuration and download source/upload destination. Currently, TPG does not have any coverage in tunnels.

Voice and Public Emergency Calling:

Mobile voice calling is supported on a best-effort basis during this trial period. Making and receiving mobile voice calls require a VoLTE device compatible with the TPG network. Please note that:

a. VoLTE devices supported by the TPG network are Huawei Nova 3i, and from mid January 2019 Samsung S9/S9+, Huawei P20 and Mate 20 series phones.

b. If you do not use a compatible VoLTE device, voice calls including calls to emergency services will not work.

Unlimited Mobile-to-Mobile calls is currently available to all TPG numbers. Mobile voice calling to other local mobiles will be available when our interconnections with the local operators are facilitated. TPG Mobile users will be provided with updates via SMS when the ability to call/SMS other local mobile users is available. We encourage users to use OTT applications such as Whatsapp, Wechat, Line and Viber when calling your family, friends and colleagues which leverages our awesome network.  Enjoy the unlimited data experience!

SIM Card Pick-Up Details:

Date Time Address:
06 Jan 2019 10am to 7pm Blk 363 (Void deck) Woodlands Ave 5, Singapore 730363
07 Jan 2019 12pm to 8pm Blk 363 (Void deck) Woodlands Ave 5, Singapore 730363
08 Jan 2019 12pm to 8pm Blk 363 (Void deck) Woodlands Ave 5, Singapore 730363


By Harry