Google support forums is flooded with paid “beta users” of the new Nexus One looking for help about their newly bought Nexus One with 3G connectivity problems with their handsets.
As Google is selling the phone to customers directly, the first place to look for technical support would be Google forums. Apparently, Google isn’t ready for a customer support call centre that mobile phone users are accustomed to.
Google appears to be only accepting e-mail customer queries, to which it pledges to reply in one to two days — far too long, say most people who are complaining online.
Users also called up T-Mobile and HTC but they are directed back to Google, while people who complained to HTC are referred back to T-Mobile. As an end user, that is the most frustrating after being held on customer service line for half an hour and you need to call another and wait on the queue and being kicked from one company to another.
One customer going by the name Roland78 said he was transferred between T-Mobile and HTC four times, spending a total of one-and-a-half hours on the phone with customer service. “T-Mobile also said Google hasn’t provided them with any support documents for the phone. Welcome to direct sales Google!” he wrote.
Another using the name SouthFlGuy was also sent back and forth between HTC and T-Mobile after finding no help from Google. “I guess I was under the wrong impression but I thought Google would handle the service on the phone,” he wrote.
A mutitube of complains were on 3G coverage. Some posters mentioned that they had 3 to 4 bars of 3G coverage on other 3G phones. When they insert the same SIM card, they only have 1 bar or 0 bar of coverage.
More than 425 comments are listed on a thread about service eligibility issues.
Another thread has just spun off from users in Singapore asking if the Nexus One will have issues with Singapore’s telco M1, Starhub or Singtel. As it takes time for the unit to arrive in Asia, most people are now skeptical. Well it pays to rush in for technology products. The same applies to computers too 🙂
Just in : Looks like 3G connection problem also affect Singapore too. Read here.