Why There Can Be Issues When Porting Out From a Telco

Porting your phone number from one telco to another is a relatively straightforward process. However, there are a few reasons why there can be issues when porting out.

Technical Issues

The porting process involves transferring your phone number from the network of your current telco to the network of your new telco. This can be a complex process, and there are a number of things that can go wrong. For example, there could be a problem with the network, or the systems of the two telcos involved could not be compatible.

Customer Service Issues

The customer service of your current telco can also play a role in whether or not you experience issues when porting out. If the customer service is slow or unresponsive, it can delay the porting process, or even cause it to fail altogether.

Contractual Issues

If you are still under contract with your current telco, they may have a clause that prevents you from porting out early. This is usually to prevent customers from taking advantage of promotional offers from other telcos. If you try to port out early, your current telco may charge you a penalty.

Fraud Prevention

Telcos have to take steps to prevent fraud, and this can sometimes lead to delays in the porting process. For example, they may need to verify your identity before they can port your number. This is to make sure that the person porting the number is the rightful owner of the number.

Tips to Avoid Porting Issues

There are a few things you can do to avoid porting issues:

  • Check your contract: Make sure you are not under contract with your current telco, or that you are allowed to port out early.
  • Start the porting process early: This will give you more time to troubleshoot any problems that may arise.
  • Be patient: The porting process can take a few days to complete, so don’t panic if it doesn’t happen immediately.
  • Contact customer service if you have any problems: The customer service of your current telco should be able to help you resolve any issues that you are experiencing.


Porting your phone number from one telco to another can be a smooth process, but there are a few things that can go wrong. By following these tips, you can help to avoid porting issues and keep your phone number intact.

By Harry