M1 launches Singapore’s first remote technical support service for computers and smartphones

M1 launches Singapore’s first remote technical
support service for computers and smartphones

SINGAPORE, 11 August 2010 – M1 will offer Singapore’s first remote technical support service for personal computers and smart phones via a new service called mFix from tomorrow.
With mFix, M1 customers will be able to optimise the performance of their PCs and smart phones in the comfort of their homes and offices just by dialing the M1 customer service hotline at 1663. Software installation, set-up and various support services including malware and virus removal will be available through mFix.
Once the customer calls the hotline, an agent will connect remotely to the customer’s computer or smartphone via an Internet connection. The customer can then leave his computer or smartphone unattended while it is being remotely serviced.
M1 will offer customers a suite of five services, offered individually or as part of a subscription plan :

o PC optimisation, such as cleaning up disk, rearranging data or removing temp files, to enable the PC to run faster and more efficiently;
o PC diagnostics, which include a full assessment of hardware and software;
o Malware and virus removal;
o Software installation; and
o Remote smartphone support, which includes e-mail configuration, Internet tethering, and data backup.

Privacy and data security will not be compromised as files and documents kept in the computers and smartphones will not be affected or accessed during the remote service. Connection between the customer’s device and M1’s remote agent throughout the session is protected with a 256-bits SSL encryption.
“mFix offers convenience and saves precious time for busy Singaporeans who no longer have to wait in queues to service their PCs and other devices. Most of the common services required can be done within the comfort of their homes and offices,” said P. Subramaniam, Chief Marketing Officer of M1. “We expect that our new remote support services will increase customer satisfaction and differentiate M1 in the marketplace.”
Customers can enjoy mFix services on a subscription basis (with one-year contract) or pay a one-time charge per service.
Details of the mFix plans and one-time charges are set out in the tables below :
mFix Basic Plan mFix Plus Plan
$44.94 / half-yearly* $60.99 / half-yearly*
Any two services annually
except Malware / Virus Removal service One Malware / Virus Removal service and one other service annually
Ad-Hoc Services
mFix services Fee per service
(Non-mFix subscriber) Fee per service
(mFix subscriber)
PC Optimisation $74.90 $67.41
Malware/ Virus Removal $107 $96.30
Software Installation $42.80 $38.52
PC Diagnostics $53.50 $48.15
Smartphone Support $37.45 $33.71
* On one-year contract

M1, Singapore’s most exciting and innovative integrated communications service provider, was launched in April 1997. It provides a full range of voice and data as well as fixed and mobile broadband services. M1 aims to be the leader in the communications business, focusing on value, quality and customer service. More information on M1 is available at www.m1.com.sg