17/3/2026 – Yesterday, Singtel and Gomo – subbrand of Singtel were both experiencing issues. Both facebook account were flooded with complains about no connection, emergency calls only or intermittent connection issues.
Although most posters didn’t explicitly mention the location that they faced the issue, it seemed to be quite widespread and random. Singtel resolved the issue later in the night but there were still many posters complaning about connectivity issue past midnight.
This morning, at around 6am, Singtel seems to be having technical issues again and the number of dissatisifed users went to Facebook to complain about the downtime.
Although Singtel and Gomo 5G was reported offline or intermittent, some posters mentioned that 4G is stable and suggested everyone select 4G for the time being. An interesting observation is that Singtel’s MVNOs like Zero1, ZYM is not badly affected. Most are able to still connect to 5G (NSA).
As at 4:20pm and intermittent issues remain.
As more people rely on mobile banking and digital services, outages become extremely disruptive to daily life. This is especially true for those who go fully cashless and don’t carry physical money—how are they supposed to buy food if they can’t even scan a QR code?
It gets worse when customer service hotlines are unreachable because the mobile network itself is down. Without access to another operator’s SIM card, making a simple voice call becomes impossible. In a medical emergency, this could have serious consequences if calls can’t go through.
I think telecom operators should consider putting safeguards in place. During prolonged outages, there could be a shared or fallback public network to ensure basic services like voice calls and SMS remain available.