ZYM’s ROAM PLUS 4G subscription offers an exclusive 3-month access to 5G NSA connectivity. Regrettably, a technical glitch has impacted users who switched to this plan through porting, resulting in the temporary unprovisioning of their 5G service. As a consequence, affected subscribers were limited to accessing 4G+ connectivity only.

This occurrence solely affects individuals who ported in from non-Singtel lines and are eligible for the 3-month 5G NSA access.

Upon engaging in correspondence with ZYM via Facebook Messenger, it was resolved that the issue was rectified, and the 5G NSA service has been restored.

Should you be encountering any difficulties with your 5G access, we recommend reaching out to ZYM via Facebook Messenger to expedite the resolution process.

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By Harry